Dear valued customer,
this Privacy Policy (hereinafter – "Policy") will answer the most important questions about how we collect, use and store information about you whenever you are visiting https://lema.ws (hereinafter – "Website") or making a purchase on the Website. This information is important to you, thus we recommend that you would read this Policy carefully before using the Website.

1. WHO IS RESPONSIBLE FOR HANDLING YOUR PERSONAL DATA 1.1. Face Yoga (hereinafter referred to as the "Face Yoga", "Company" "we", "us", "our") is a brand name used and operated by a business entity Wire Salad OÜ, which is a limited liability company incorporated under the laws of Ukraine.

1.2. We care about the protection of your personal information and follow the requirements of applicable data protection laws protecting information about you at our Company.

2. WHAT INFORMATION WE COLLECT ABOUT YOU AND WHY Why do you collect information about me? Which information do you collect about me? Why are you legally allowed to collect my information? How long do you keep information about me? 1.1. For processing your purchase requests on our Website; First name, last name, delivery address, telephone number, email address, information about your paid purchase price and currency. We conclude and execute a contract with you (Art. 6 (1) (b) of the General Data Protection Regulation – GDPR). 1 year after you make a purchase on our website. 1.2. To process payments on the website; First name, last name, delivery address, telephone number, email address, information about your paid purchase price and currency, your credit card brand, type, BIN number, and credit card issuer country. We conclude and execute a contract with you (Art. 6 (1) (b) of the GDPR) upon which we need to collect payments from you. As long as you have a subscription for our Services and 1 month after you terminate your subscription. 1.3. To provide you with our personalized Services – generating personalized yoga routines and plans; Gender, age group, skin type, personal preferences with regards to the desired results of the face yoga routine. We conclude and execute a contract with you (Art. 6 (1) (b) of the GDPR) upon which we undertake to provide you with services. As long as you have a subscription for our Services and 6 months after you terminate your subscription. 1.4. To track your progress while using our services and developing our existing or new products or generating new plans for you; Your progress information, your feedback messages and other communication which you share with us. We conclude and execute a contract with you (Art. 6 (1) (b) of the GDPR) and we have a legitimate interest (Art. 6 (1) (f) of the GDPR) to develop and provide high quality services to you. As long as you have a subscription for our Services and 6 months after you terminate your subscription. 1.5. To provide you with personalized offers, marketing materials, and special discounts; IP address, email address, telephone number. You agreed to that (Art. 6 (1) (a) of the GDPR) 1 month after you visit the Website. 1.6. To ensure security of our Website and continuously improve it for you – where you visit our website. IP address or other device address or ID, web browser and/or device type, hardware and software settings and configurations, the web pages or sites that you visit just before or just after visiting the Site, the pages you view on the Site, your actions on the Site, and the dates and times that you visit, access, or use the Services. When you use the Site on a mobile device, we may also collect the physical location of your device by, for example, using satellite, cell phone tower or wireless local area network signals. We have a legitimate interest (to ensure security of our website) (Art. 6 (1) (f) of the GDPR). 1 month after you visit the Website. 1.7. To manage our accounts on social media - where you interact with us via our social media accounts Name and surname, e-mail address, gender, country, picture, message, time and date the message was received, content of the message, message attachments, response to the message, time of response to the message, information about Company's rating, comments on a post, post shares, information about post reactions. You agreed to that (Art. 6 (1) (a) of the GDPR) 2 years 1.8. To manage our services and product customer reviews, testimonials and other feedback. Name, surname, e-mail address, image/picture associated with your account, time and date when the message was received, the content of the message. You agreed to that (Art. 6 (1) (a) of the GDPR) 2 years after receiving your feedback or message. 1.9. To handle queries, requests and complaints submitted by you – where you submit one. Firs name, last name, e-mail address, country, telephone number, subject of your inquiry, date of your inquiry, content of your inquiry, attachments to your inquiry, reply to your inquiry You agreed to that (Art. 6 (1) (a) of the GDPR)andWe have a legitimate interest to do that (to handle your queries) (Art. 6 (1) (f) of the GDPR) 2 years from the moment your last inquiry was received. 1.10. To contact you in case of unfinished order, or when your order or payment was not successfully processed due to technical errors. First name, last name, email, telephone number, contents of the abandoned cart We conclude and execute a contract with you (Art. 6 (1) (b) of the GDPR)andWe have a legitimate interest to do that (to process orders and payments) (Art. 6 (1) (f) of the GDPR) 1 month after unsuccessful purchase order is placed on the Website 1.11. To protect our rights and interests in legal proceedings Information listed under Paragraph 2.1 above, documents and attachments sent to you, documents and attachments submitted by you, procedural documents, court rulings, resolutions, decisions We have a legitimate interest (to defend Company's rights in legal proceedings) (Art. 6 (1) (f) of the GDPR) 10 years following the termination or your account with our website or, in case legal processes were initiated, following termination of such legal processes 1.12. To protect our rights and interests in criminal proceedings If a criminal case arises we can collect information about criminal offenses and convictions of the offender Data is necessary for the establishment, exercise or defense of legal claims (Art. 9 (2) (f) of the GDPR) 10 years following the termination or your account with our website or, in case legal processes were initiated, following termination of such legal processes 3. WHICH INFORMATION DO YOU HAVE TO PROVIDE US WITH Please refer to Section 2 above - you have to provide us with the information which we need to process your purchase requests that you submit on the Website, as well as to handle your inquiries, requests, claims, testimonials, providing personalized services etc.

Please be noted that we will be able to provide you with quality services only if we have correct and accurate information about you. If you fail to provide us with true and accurate information or would not provide the required information intentionally – we will take no responsibility for the quality or fitness of our services.

4. WHAT DO WE DO WITH YOUR INFORMATION We use your information for the purposes specified in Section 2 above. These are the main group of actions that we do with your personal information:

(a) We use your information to process your purchase request and provide you with your purchased services;

(b) We use your information to send you marketing and promotional materials;

(c) We use your information to contact you from time to time to inform you about discounts, specials deals, or personalized offers, or to provide general information and updates about our services;

(d) We use your information for compliance with the applicable laws - for example we must save your personal information records for accounting or for substantiation of the user reviews, in case you would leave us your review/feedback of services;

(e) We might transfer your personal information to third parties that are our service providers or business partners, when that is needed for fulfilling your order, or when that is necessary for protecting our rights.

5. SHARING YOU PERSONAL INFORMATION 5.1. We share your personal information with the following subjects:

(a) Payment processing companies (Stripe Inc., PayPal Inc.) and banks to which your paid amounts are transferred for us;

(b) attorneys, attorney's assistants, notaries, bailiffs, auditors, consultants, IT service providers, electronic communications service providers, insurance companies, archiving services, and other subjects that provide services to the Company;

(c) courts, law enforcement, and other state institutions, when we are required by law to do so, or if you violate this Policy or Terms & Conditions of the Website;

(d) third party partners to verify your identity in connection with your use of certain aspects of the Website;

(e) Our marketing partners to deliver you with personalized marketing content;

(f) Our Website online store management system service provider;

(g) Analytical tools service providers (such as Google Analytics).

5.2. We use Stripe and PayPal for processing your online payments and whenever you will choose a direct payment gateway to complete your purchase, then the payment processing companies may store your credit card information. In no case Face Yoga will not save or store any of your credit card data as we will only receive a tokenized confirmation whether your payment was successful or not. Any credit card information that you would provide on the Website will be transferred to the payment processing company in encrypted form through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our Website.

5.3. In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to handle your payment. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies for the information we are required to provide to them for your purchase-related transactions. We recommend that you read Stripe privacy policy (https://stripe.com/privacy) and PayPal privacy policy (https://www.paypal.com/myaccount/privacy/privacyhub) so you can understand how your personal information will be handled by these payment services providers.

5.4. In most cases personal data are processed and transmitted in the territory of the European Union and the European Economic Area, however sometimes it is necessary for us to transfer your details to our service providers that are located outside European Union. We always make sure to have appropriate agreements covering data processing provisions and we perform regular audits to make sure that the third parties, located outside of the EU, are following GDPR rules. When this is permitted by law and is required for the reasons given in this policy, we may disclose information about you to third parties that are located in the United States and are compliant with EU-U.S. Privacy Shield Framework. You may download a copy of the EU-U.S. Privacy Shield Framework at https://www.privacyshield.gov/EU-US-Framework.

6. INFORMATION SECURITY 6.1. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

6.2. If you provide us with your credit card information, the information will be encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure,we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

7. YOUR RIGHTS 7.1. GDPR and other laws provide you with certain rights, procedures for implementation of and exceptions to these rights. When allowed by law, you can:

(a) Submit a request for confirmation that the Company is processing the data related to you. If the Company process the data related to you, request access to the data processed and related information;

(b) Submit a request to correct inaccurate or incorrect information used or to supplement it when it is not complete;

(c) Submit a request to delete the information we have about you if we use it illegally;

(d) Submit a request to restrict the processing of your information – if you dispute the accuracy of the data or object to the processing of the data, if you do not accept that your data would be deleted which was illegally processed, or if you need the data to claim, execute or defend legal claims;

(e) Object to collection, use and storage of your information at our Company – when we process data based on the Company's legal and / or third party interests;

(f) Submit a request to transfer (receive) the data that you provided to us under the contract or giving the consent and which we process by automated means, generally using electronic form;

(g) To withdraw any consents given to us regarding information used about you - when we use the data based on your consent;

(h) To lodge a complaint with a supervisory authority and seek a judicial remedy.

7.2. Whenever we receive your request to exercise any of the rights specified above we may need to verify your identity in order to determine if the request is provided by the person about whom we have personal information and in order to determine your identity. Accordingly, we might ask you for additional information for verification purposes and we would use such information for this verification purpose only.

7.3. If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

8. AGE OF CONSENT 8.1. By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

8.2. We do not process any personal data of minors that are 16 years old or younger. If you are a minor as specified herein, we request that you would stop using the Website immediately. We have a right to delete your personal data without separate notification if we have a reason to believe that you are younger than 16 years old.

9. COOKIES 9.1. Cookies are small text files that are stored by your browser on your device (e.g. computer, mobile phone, tablet) when you browse websites. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. They are widely used to make websites work or work in a better, more efficient way. In this policy, we refer to all of these technologies as cookies.

9.2. Our website uses cookies as described in the table below:

Cookie name Cookie purpose Cookie expiry Stored Cookies _pin_unauth This cookie is handled by Pinterest and is used for marketing and tracking purposes. 1 year _gid This cookie is installed by Google Analytics. The cookie is used to store information on how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected is collected in anonymous form and includes the number of visitors, the source where they have come from, and the pages visited. 1 day IDE This cookie is used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. 390 days _fbp This cookie is installed by Facebook and is used to store and track visits across websites in order to deliver advertisement products such as real time bidding from third-party advertisers. 90 days _ga This cookie is installed by Google Analytics. The cookie is used to store and count pageviews information. The cookie is used for statistics only. 730 days Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit. 730 days _hjid This is a Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID. The user ID is not attributable to any personally identifiable data. 365 days _gcl_au This is a Google Adsense cookie which is used for storing and tracking data about onsite conversions. The purpose of this cookie is to track the sales count on the Website and its stores browsing behaviour data. 90 days Session Cookies _hjIncludedInSessionSample This is a Hotjar cookie. This cookie is set to let Hotjar know whether that user is included in the data sampling defined by the Website's daily session limit. It does not store or collect any personally identifiable data. Only during the Website visiting session _hjAbsoluteSessionInProgress This is a Hotjar cookie that is used for identifying the first pageview session of a user. This is a True/False flag set by the cookie and it does not store or collect any personally identifiable data. Only during the Website visiting session _hjIncludedInPageviewSample This is a Hotjar cookie. This cookie is set to let Hotjar know whether that user is included in the data sampling defined by the Website's daily session limit. It does not store or collect any personally identifiable data. Only during the Website visiting session outbrain_cid_fetch This cookie determines how the user accessed the Website. This information is used to determine from which traffic source the user was lead to the Website. Only during the Website visiting session _hjFirstSeen This is a Hotjar cookie that is set to identify a new user's first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user on the Website. It is used by Recording filters to identify new user sessions. Only during the Website visiting session _gat_UA-185704139-1 This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. Only during the Website visiting session 9.3. You can configure your browser to decline some or all cookies or to ask for your permission before accepting them. Please note that by deleting cookies or disabling future cookies you may be unable to access certain areas or features of our website. For information on how to adjust or change your browser settings, visit www.aboutcookies.org or www.allaboutcookies.org. For information on, policy and control options for third-party cookies, please read cookie policies of such third parties.

10. CHANGES TO THIS PRIVACY POLICY We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

11. QUESTIONS AND CONTACT INFORMATION If you have any questions, inquiries, requests, or complaints regarding our use of your personal information, please contact our customer support at frolovql@gmail.com

Thank you for visiting our website http://lema.ws/ (hereinafter – "Website").

Before using any feature of the Website or any products and services accessible via the Website or the Face Yoga App, please take your time to thoroughly read and understand these Terms & Conditions (hereinafter – "Terms"), as these Terms shall govern the entire relationship between you (hereinafter – "User", "You" or "Customer") and us.

Please do not proceed with making any purchases on the Website if You have not thoroughly read and understood the provisions of these Terms, as whenever You'll be buying anything from us these Terms shall be considered as a legally binding contract between You and us, so it is important that you are fully aware of all the conditions set out herein.

We also advise you to read our FAQ section at http://lema.ws/, where you will find more information about our Services.


1. ABOUT US

1.1 This Website and any other products or services labelled under the brand name Face Yoga is operated by Wire Salad OÜ, which is a limited liability company incorporated under the laws of Ukraine (hereinafter – "Company", "Us", "We" or "Face Yoga").

1.2 Face Yoga is an online service provider that provides guidance, information, personalized facial yoga plans and other digital content ("Digital Content") for Users who are interested in practicing yoga for their face muscles. We do not warrant that our Digital Content and other Services will be suitable and useful for everyone, thus before making any purchase on the Website, please evaluate individually if Face Yoga services are suitable for you personally.

1.3 If you have any questions you can contact us by filling a "Contact Us" form frolovql@gmail.com

2. ABOUT YOU
2.1 If you want to use Face Yoga services you have to meet the following requirements:

a) You are at least of required legal age to enter into distant contracts in accordance to the laws of your place of residence. The Website and any of the Face Yoga are designed and intended to be used by adults only.

b) You have read these Terms and agree to be bound by them.

c) You have to provide us with your correct contact, billing and other information required on the Website.

d) You are using credit card or other payment method that belongs to you or the owner of the credit card has authorized you to use the card and such authorizations were issued in a form which is required in your place of residence.

e) You are buying and using Face Yoga services for your own personal needs only.

2.2 In order to use all functionalities of Face Yoga Website, Services and Digital Content you may be required to provide your personal details such as your age, skin type, preferences, expectations and aspirations of what would you want to achieve by doing face yoga exercises. Please be noted that we will be able to provide you with high quality personalised Services only if you will give us your correct and accurate information.

2.3 By Agreeing to these Terms, you confirm that you understand that the Services may not be refused once they are provided to you. The Services shall be considered as provided to You from the moment You are provided with the access to the Website's member area and log into it. However, you can cancel your membership any time and if you do so, we will not renew your subscription and will stop charging you for consecutive periods.

2.4 Please be noted that this Website, our Services, any Digital Content that you receive from us may be used for your personal needs only. You may not use any of the Website's contents, Digital Content, or our Services for resale, redistribution, lease or any other type of commercial use.

2.5 You may not use the Website or our Services for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws. All contents of the Website and the contents of all materials received from us (including graphic designs and other contents) and the relevant parts belong to the ownership of the Company and are protected by the copyright laws. Any use of any copyrights for purposes other than the personal use of Our Services, without the Provider's licence constitutes a breach of copyright.

3. OUR SERVICES PRICING AND PAYMENTS

3.1 Face Yoga is an online system that provides Customers with access to various Digital Content, such as facial exercise plans designed in accordance to your personal needs and preferences, daily personal face yoga routines, informational database of skincare tips and advice, video tutorials of the face yoga exercises, guides on how to practise face yoga, dermatological tips, fluid intake calculator, 24/7 support, access to a members only Facebook group, dietary tips for healthier skin (hereinafter – "Services"). The contents of the Website and the Services may be changed from time to time, as we keep updating and improving them.

3.2 Please be noted that all our Services are provided in the form of digital content only. Accordingly, our Services shall be considered as delivered to you on the moment when you make your first log in to the Face Yoga online system.

3.3 Please be noted that our personalised Services are prepared and provided in accordance to the information that you will provide to Us. For that reason, we ask you to provide only accurate and true information about yourself. If you fail to provide accurate information, we will not be able to provide you with personalised Services that would be suitable for you and your needs. The personalised plans and other Services received from us will only be suitable for, as they will be created in accordance to your personal information.

3.4 Our Services are not intended to diagnose, cure, treat, mitigate, or prevent any disease or health condition. Our Services are intended to help you beautify your face and skin. Face Yoga is not a substitute for healthy lifestyle choices and we advise you to maintain a healthy diet, sufficient consumption of water and physical activity in order to see the best results of our Services and to maintain an overall healthy lifestyle. None of the claims on the Website have not been evaluated by the FDA and we emphasize that we do not give any health advices.

3.5 You can use our Services by purchasing a Services subscription plan which is billed every 3, 6 or 12 months. Currently you can use all Face Yoga Services by purchasing one of the following Service plans:

Plan billing interval Plan price per week Total price per single billing period Payment information Renewal Billed every 3 months Only $9 per week Only $132 for 3 months plan After you place your order, you will be charged for the full amount for the selected billing period. Once this prepaid period expires, you will be automatically charged for the consecutive period of the same duration as your selected initial payment. Your plan subscription shall automatically renew after the term for you have paid ends. Billed every 6 months Only $7 per week Only $184 for 6 months plan Billed every 12 months Only $5 per week Only $264 for 12 months plan 3.6 Each plan will give you access to the same online system containing Digital Content and Services. All face yoga practise plans shall be displayed with video tutorials, guidance and tips.

3.7 All prices provided above are provided in the currency of USD. On the check out page of the Website you might see a slightly different price if your state applies specific sales tax that by law can be added to the total price.

3.8 Please be noted that we will never apply any conversion rates or charges dependable on your chosen payment method. However, some banks apply conversion rates for outgoing payments and international transfers – thus, we are not responsible for any bank fees or conversion rates that your bank would apply for any payment made to Us. If you notice any differences between the product prices on our Website or purchase receipt and your bank account statement, please refer to your bank for a detailed explanation of the additional charges.

3.9 We accept payments by credit card, PayPal and other electronic payments only. We will not accept checks, cash or other means for payment.

4. DISCOUNTS POLICY

4.1 From time to time we may offer special discounts to the Service plans prices. We may offer you a discount if:

(a) You are a first-time buyer of our Services, you may be eligible for discount for the first time you purchase a plan from us; and/or

(b) You provide us with your email address and agree to receive newsletters from us.

4.2 The applicable discounts may change from time to time. We will provide more specific details about the rate of the discount whenever we announce the discount.

4.3 We reserve the right to start and cancel our discount programs, as well as change the discount amounts at any time, unless a specific announcement of the discount would specify a specific term or time until the discount will be available, in which case we will provide the discount for the term specified in the announcement.

5. CANCELLING YOUR SUBSCRIPTION

5.1 If you want to cancel your Services plan subscription, you can do so by contacting our customer support and informing us about your decision to terminate your subscription. Your cancelation shall become effective upon expiration of the term of the plan for which you have subscribed and already paid.

5.2 If you do not wish for Services to be renewed automatically, please inform us about your decision to cancel your subscription at least 24 hours before the end of current billing period, in which case, the Services will be terminated upon expiration of the current term, and you will not be charged for consecutive periods.

5.3 Please be noted that if you cancel your subscription, we will not issue a refund for the past periods during which you have used or had the ability to use the Services. For more information about refunds please see the section below.

6. REFUNDS

6.1 As our Services are provided in digital content form only, we do not issue any refunds if you have used our Services and decided to cancel your subscription. Once you cancel your subscription we will stop collecting recurring subscription fee, but we will not make refunds for the already paid periods.

6.2 The only case in which we do issue refunds is if after purchasing you cancel your subscription before ever logging in to the Face Yoga user are. We will accept such cancelation and will issue a full refund if you cancel your subscription within 14 days after purchasing and did not log in to the user area of the Website.

6.3 We are only able to issue a refunds through the same payment method that you have used for paying us for the Services. We will not issue refunds in any different payment method that the one you have used for paying for your subscription.

6.4 You can return your Physical Products purchased from us at shop.faceyoga.com within 30 days from receiving, however, if you decide to return your product after 14 days but not later than 30 days after receiving your products return fees may be applied (please see Returns section below for more information). Here's how our return policy works – within 30-Days from receiving any products purchased from us, you can return and receive a refund, exchange or store credit for future purchases, if:

(a) You have received a product with damaged or contaminated package;

(b) You have received a product that is defective or otherwise bad;

(c) You have received a wrong item;

(d) You have changed your mind and want to return an unused and unopened product.

6.5 Shipping costs are not refundable if the item is returned more than 14 days after the delivery or if you have chose the express delivery option.

7. RETURNS (APPLY TO NON-DIGITAL PRODUCTS ONLY)

7.1 If you inform us that you want to return your purchased non-digital products from shop.faceyoga.com within 14 days after receiving your purchased products, no return fees shall not be applied and once we receive your purchased product, we will issue a full refund.

7.2 If you inform us that you want to return your purchased non-digital products from shop.faceyoga.com later than after 14 days but within 30 days from receiving, an additional 15% restocking fee will be applied. Thus the refund that you will receive will be 15% lower that what you have paid to us.

7.3 Except for when you are returning a defective item:

(a) your returned shipping fees will not be compensated by us;

(b) for all non-EU customers we will apply a 15% restocking fee;

(c) for all EU customers the restocking fee shall be applied only if you decide to return your purchased products after 14 days from receiving the products but not later than within 30 days. These amounts will be deducted from the total amount of the refund.

7.4 If you want to return non-digital products from shop.faceyoga.com, you have to follow these steps:

(a) Contact our Customer Support Team by emailing frolovql@gmail.com within 30 days from receiving your ordered products. Please provide to the customer support your Full Name, Email, Order number and briefly describe the reason for why you want to return the product.

(b) Our customer support team will respond to your inquiry within 3 business days and if your return request meets the terms and conditions set in this Return Policy and the Terms of Service. After you provide us with all necessary information, we will provide you with a Return Merchandise Authorisation ("RMA") number and Return address.

(c) re-pack your product safely and securely, attach the provided RMA form in a visible place on the package and send us the returning products to the Return address given to you by our customer support team. Please note, that we will only be able to accept returned products only if they will have the RMA number attached and sent to our indicated Returns address. Un-defective items must be returned in unused, manufacturer condition, in original and undamaged packaging

(d) Send us the tracking number of the returning parcel in your unique return link. Please note that the return shipping fees will not be refunded or compensated for, except when you return a defective product. Also, as returns without tracking numbers might be refused by our warehouse, please make sure to use registered mail or other trackable shipment method and don't forget to provide us with the tracking number.

(e) Once we receive the returned products and inspect them, we will issue a refund within 14 days.

8. PERSONAL DATA AND CONTACTING

8.1 To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

8.2 Your personal information may be used to help us in our research and further development of Services. Also, we are allowed collect and use the information that you provide to us when being engaged in our Services. However, under no circumstances we will not use your image or any personal details for purposes other than developing our products and Services.

8.3. If you decide to give us your review or testimonial, you agree that we will be allowed to display it on our Website for 1 year after receiving it from you. We will not show your real name, or display only your initials by the review, unless you specifically instruct us that we can display your full name.

8.4 Please be noted that we may contact you via phone or email if we need to confirm any details of your order or if your order request was not processed successfully due to technical matters. If your order was not successful due to payment processing errors or other reasons we might send you a text message or email with a reminder to carry out necessary actions or we might contact you by phone if you have provided your phone number to us.

8.5 We ensure you that all personal data shall be collected and processed in accordance to all applicable laws. To find out more about how we use and process personal data please read our Privacy Policy.

9. RULES OF CONDUCT

9.1 You may not use our Services and/or the Website for any illegal or unauthorized purpose nor may you, in the use of the Website, violate any laws. All contents of the Website and the contents of all materials received from us and the relevant parts of the Website belong to the ownership of Face Yoga and are protected by the copyright laws. Any use of any copyrights for purposes other than personal use, without our license, constitutes a breach of our copyright or other intellectual property right.

9.2 We have the right, but not obligation, to investigate any illegal and/or unauthorized use of the Website and take appropriate legal action, including without limitation, civil, and injunctive relief if we have a reason to believe that you are violating these Terms or applicable laws. While using the Website, you must:

(a) Not use the Website or any of its contents for any illegal purpose, or in violation of any local, state, national, or international law;

(b) Not violate or encourage others to violate the rights of third parties, including intellectual property rights;

(c) Comply with all policies posted on the Website;

(d) Not transfer, legally or factually, your registered account to any other person without our written consent;

(e) Provide honest and accurate information to us;

(f) Not use the Website or any of its contents for any commercial purpose, including distribution of any advertising or solicitation;

(g) Not reformat, format, or mirror any portion of any web page of the Website;

(h) Not create any links or redirections to the Website through other websites or emails, without prior written consent given by us;

(i) Not make any attempts to interfere with the proper functioning of the Website or the use and enjoyment of the Website by other users;

(j) Not commercially resell, redistribute or transfer any Products that you buy from us;

(k) Not interfere in any way with security-related features of the Website;

(l) Not access, monitor or copy any content or information of the Website using any robot, spider, scraper, or other automated means or any manual process for any purpose without our express written permission;

(m) Not claim false affiliations, access the accounts of other users without permission, or falsify your identity or any information about you, including age or date of birth;

(n) Not perform any other activity or action which would be incompliant with these Terms or applicable laws.

9.3 We have the right to terminate your Subscription immediately without a refund and/or limit your access to the Website if we have a reason to believe that:

(a) You are not compliant with the requirements specified in Section 2.1 of these Terms above;

(b) You have breached any provision of the Section 8.1 of these Terms above;

(c) You are using the Website or any of its contents in any other illegal way or causing harm to the Website or other users of the Website.

10. DISCLAIMERS

10.1 Nothing on this Website is intended to be a substitute for professional medical advice, diagnosis or treatment. We are not a medical organisation and we do not provide any Services that would treat, cure or mitigate any medical condition.

10.2 Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition or treatment and never disregard professional medical advice or delay in seeking it because of something you have read on this website. Your use of this website and any information contained herewith is entirely at your own risk and We shall not be liable or responsible for any loss or damage caused, including but not limited to, indirect, special, incidental or punitive loss to person or computer equipment, sustained as a result of the use of this website, the information contained or suggested therein or any errors or omissions contained in such information. All customers using our Services agree to accept full responsibility for any results experienced from using the Services.

10.3 Each person's body is different thus we do not provide any warranties that our Services will be suitable and effective for you specifically, as that is highly dependant on your physical/personal aspects.

10.4 The Website may provide links to other websites maintained by third parties. Any information, products, software, or services provided on or through third-party sites are controlled by the operators of such sites and not by us or our subsidiary companies. When you access third-party sites, you do so at your own risk.

10.5 The Website may provide links to other websites maintained by third parties. Any information, products, software, or services provided on or through third-party sites are controlled by the operators of such sites and not by us or our subsidiary companies. When you access third-party sites, you do so at your own risk.

10.6 We honour the privacy of our customers, thus all testimonials and/or comments displayed on the Website might have fictional names and associative pictures. The identity of the consumers is known to us, but we will never display our users' true names except when a user gives its consent to display his/her name and/or image.

10.7 Unless otherwise indicated, this Website is our property and all source code, databases, functionality, software, designs, text, photographs, and graphics on the website are owned or controlled by us and are protected by copyright and trademark laws. It is forbidden to copy or use any of the website's contents without prior written approval by us.

10.8 THE SERVICES OFFERED ON OR THROUGH THE WEBSITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

10.9 WE DO NOT WARRANT THAT THE WEBSITE OR ANY OF ITS FUNCTIONS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PART OF THIS SITE OR THE SERVERS THAT MAKE THE SITE AVAILABLE, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE EXPRESSLY DISCLAIM LIABILITY FOR ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. EACH USER SPECIFICALLY ACKNOWLEDGES THAT WE ARE NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF OTHER THIRD-PARTIES, SUBSCRIBERS, MEMBERS, OR OTHER USERS OF THE WEBSITE AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH EACH USER.

10.10 Any information provided on the Website is for informational and recreational purposes only and may not be used as health advice. The Website should not be used in any high-risk activities where damage or injury to persons, property, environment, finances, or business may result if an error occurs. You assume all risk for your use of information provided on the Website.

10.11 We made every effort to display as accurately as possible the colors and images of all materials that appear on the Website. However, we cannot guarantee that your computer monitor's display of any color will be accurate as well as that any display of any product or service on the Website will accurately reflect the actual properties of the product or service that You can find on the Website.

11. INDEMNIFICATION

11.1 You agree to indemnify, defend, and hold us and our affiliates, and respective officers, directors, owners, agents, information providers, and licensors harmless from and against all claims, liability, losses, damages, costs, and expenses (including attorneys' fees) in connection with:

(a) Your use of, or connection to, Our Website;

(b) Any use or alleged use of Your account or Your account password by any person, whether or not authorized by You;

(c) The content of information submitted by You to Us;

(d) Your violation of the rights of any other person or entity;

(e) Your violation of any applicable laws, rules, or regulations.

11.2 We reserve the right, at our own expense, to assume defence and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with us in defence of such claim.

12. LIMITATION OF LIABILITY

12.1 In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, health issues, sickness, physical problems, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the Services, or for any other claim related in any way to your use of the Services, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the Services, even if advised of their possibility.

12.2 If You are dissatisfied with the Website, any materials, products, or services displayed on the Website, or with any of the Website's terms and conditions, your sole and exclusive remedy is to discontinue using the Website.

13. INTELLECTUAL PROPERTY

13.1 All intellectual property rights, including without limitation, trademarks, copyright, domain names, database rights, design rights, patents, and all other rights to any creations of any kind whether or not they are registered ("Intellectual Property") on the Website are protected by the Digital Millennium Copyright Act (DMCA).

13.2 You may not copy, repurpose, or distribute any Intellectual Property or any other content received from us or found on the Website, for any purpose, without our express written permission. Without limiting the foregoing, the use of our content for commercial purposes is forbidden unless you have our express written permission.

13.3 All Intellectual Property displayed on the Website or provided to you in any other form belong to Face Yoga, except third-party trademarks, service marks, or other materials, which are used by us. None of such Intellectual Property may be used without the prior written consent of us or the third party to whom such Intellectual Property belongs.

13.4 If you notice that any third party is using Face Yoga Intellectual Property on their sites, please let our customer support know about such cases


14. GOVERNING LAW AND DISPUTES

14.1 If You have any complaints regarding the Website, fees, refunds, quality of Services, or anything related to the use of the Website, You must first contact our customer support team by email frolovql@gmail.com ) or by filling online contact form (lema.ws) before taking any action through third parties. Please be noted that by agreeing to these Terms you explicitly agree not the request for any refunds or chargebacks from your bank or credit card operator without priorly contacting us and without giving us a chance to settle any issues that you might have.

14.2 All complaints or claims provided by you shall be processed within 30 days from receiving. We always put our best efforts into the positive settlement of the complaint or claim. When addressing us with your complaints, you must always identify yourself by the same first name and surname that you have provided to us when purchasing on the Website.

14.3 The legal relationship between you an us shall be governed by Estonian law, except if your local laws exclude other jurisdictions in consumer related disputes. In such case, the laws of your state will apply.

14.4 Any claim must be brought in the initiating party's individual capacity and not as a plaintiff or class member in any class action or other similar proceeding.

15. MISCELLANEOUS

15.1 If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms of service, such determination shall not affect the validity and enforceability of any other remaining provisions.14.2 You can review the most current version of the terms of service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these terms of service by posting updates and changes to our website.

16. AMENDMENTS
16.1 We reserve the right to amend these Terms at any time and under our own discretion. Please check these Terms from time to time in order to verify the existence of any new amendments. On this site, we will publish any announcements pertaining to any amendments and additions that will be made to the provisions of these Terms. Amendments will not apply retroactively and will be applicable starting from the date of publication.

17. CONTACT INFORMATION

17.1 You can contact us by the following details:
frolovql@gmail.com